All ideas / IT and MSPs
Automated client billing reconciliation for MSPs
Automated client billing reconciliation for MSPs billing per user or device
How much it itches 28 of 40
Will people pay 0 of 35
- Job to be done
- When an MSP bills clients per user or per device across mixed licenses, shared kiosks, and multi-company accounts, the MSP needs to count billable endpoints and users and generate invoices on the right cycle, so they can bill correctly without manual tracking and spreadsheets.
- Buyer
- MSPs billing flat per-user or per-device rates
- How often it comes up
- Monthly
- How critical
- High
- Evidence layers
- 1 of 9
- What to build
- Counting endpoints and users from RMM and license data and generating invoices on the right cycle is deterministic billing software.
Customer complaints 7
Owners and users describing the problem in their own words: Reddit, low-star reviews, App Store, Ask HN.
Wants to price managed services per computer instead of per user but has to manually track endpoint counts for monthly billing.
r/msp 47 upvotes
MSP struggles to decide whether to mark up software bought at MSRP, and clients resist both markup and direct purchase, while annual subscriptions are hard to track and bill.
r/msp 13 upvotes
MSP without a PSA needs a standalone tool to send invoices and collect client payments.
r/msp 10 upvotes
PSA billing module lacks a twice-monthly billing cycle, forcing manual invoicing.
r/msp 8 upvotes
Counting billable users is messy with kiosk users sharing computers, multi-company clients, and mixed Microsoft 365 license types.
r/msp 6 upvotes
Monthly billing is done manually by comparing product lists to contracts, which is slow and depends on specific people.
r/msp 5 upvotes
UK MSP unsure how to bill cloud consumption charges and whether to use a separate agreement to ensure clients pay on time.
r/msp 1 upvotes
No evidence found yet for: Paid tasks, Success stories, Funds raised, Creator patterns, Product sunsets, Compliance needs, Search trends, Incumbent gaps.