All ideas / IT and MSPs
Independent EDR evaluation service for MSPs
Independent EDR/MDR evaluation and tuning service for MSPs
How much it itches 16 of 40
Will people pay 0 of 35
- Job to be done
- When MSPs serving small businesses face missed threats, noisy false alerts, support lockouts, and slow vendor evaluations from Huntress or Datto EDR, they need an independent evaluation and tuning service, so they can pick and configure endpoint security that works with Microsoft Defender.
- Buyer
- MSPs serving 5-50 seat SMBs
- How often it comes up
- One-off
- How critical
- Medium
- Evidence layers
- 1 of 9
- What to build
- Independent evaluation and tuning of EDR for MSPs is expert consulting work delivered as a service rather than a product.
Customer complaints 5
Owners and users describing the problem in their own words: Reddit, low-star reviews, App Store, Ask HN.
Huntress isolated an entire MSP organization including unrelated devices during an alert, and the MSP could not reach SOC support because it was locked out of the console.
r/msp 199 upvotes
Datto EDR generates ghost alerts, hurts performance, requires manual exclusion entries, and has portal bugs.
r/msp 108 upvotes
Huntress missed business email compromise incidents twice, so the MSP needs a managed EDR and identity threat detection service that works with Microsoft Defender.
r/msp 78 upvotes
Defender for Endpoint flags the N-Central software-scanner.exe as malware on machines running N-Central.
r/msp 58 upvotes
Evaluating EDR/MDR vendors is slow and confusing because vendor sales processes are drawn out and some consoles lack basic admin functions like uninstalling a device.
r/msp 0 upvotes
No evidence found yet for: Paid tasks, Success stories, Funds raised, Creator patterns, Product sunsets, Compliance needs, Search trends, Incumbent gaps.