All ideas / IT and MSPs
Per-client profitability tracking for flat-rate MSPs
Per-client profitability and work capture for flat-rate MSPs
How much it itches 32 of 40
Will people pay 0 of 35
- Job to be done
- When an MSP on flat-rate contracts cannot tie unbilled technician time and costs to each customer, it needs to record all work and see profitability per client, so it can price contracts and stop losing money.
- Buyer
- MSP owners on all-inclusive contracts
- How often it comes up
- Daily
- How critical
- Critical
- Evidence layers
- 1 of 9
- What to build
- Profitability per client needs time and cost data already captured in the PSA, so a tool that reads CW Manage time entries fits best.
Customer complaints 4
Owners and users describing the problem in their own words: Reddit, low-star reviews, App Store, Ask HN.
Flat-rate client lost to a competitor despite years of service, showing how unprofitable after-hours on-call support strains the MSP.
r/msp 141 upvotes
A large customer's new inexperienced IT admin texts the MSP many times a day for basic help and makes risky changes, with unbilled time piling up.
r/msp 106 upvotes
An MSP that does not bill for time cannot see profitability per customer because techs have different cost rates and time must be matched to costs.
r/msp 11 upvotes
MSP wants one AI platform that pulls calls, texts, email, Teams, PSA tickets and RMM changes into a single documented record of technician work.
r/msp 11 upvotes
No evidence found yet for: Paid tasks, Success stories, Funds raised, Creator patterns, Product sunsets, Compliance needs, Search trends, Incumbent gaps.