All ideas / IT and MSPs
PSA setup service for small MSPs and IT teams
PSA setup and configuration service for small MSPs and IT teams
How much it itches 18 of 40
Will people pay 0 of 35
- Job to be done
- When a small MSP has paid for a PSA that sits unused because configuration is time-consuming and depends on partners, the owner needs an off-the-shelf system set up quickly for tickets, quotes, and contracts, so the team actually uses it.
- Buyer
- Small MSPs and small internal IT teams
- How often it comes up
- One-off
- How critical
- Medium
- Evidence layers
- 1 of 9
- What to build
- Small MSPs want a PSA configured for them quickly, so a done-for-you setup service is the offer rather than another product.
Customer complaints 5
Owners and users describing the problem in their own words: Reddit, low-star reviews, App Store, Ask HN.
ServiceNow workflows are clumsy: saving an incident jumps to another ticket, one request creates three linked numbers, batch assignment and status changes are missing, and search results are hard to use.
r/sysadmin 349 upvotes
A 3-4 person IT team needs a ticketing system and wants a good free option.
r/sysadmin 33 upvotes
PSA configuration is time-consuming and partner-dependent, so the tool sits unused after paying monthly fees.
r/msp 28 upvotes
Finding proposal software suited to managed service providers rather than computer stores; demos so far were vague.
r/msp 5 upvotes
MSP outgrew its custom-built PSA and needs an off-the-shelf system covering quotes, tickets, contracts, RMM integration and reporting.
r/msp 1 upvotes
No evidence found yet for: Paid tasks, Success stories, Funds raised, Creator patterns, Product sunsets, Compliance needs, Search trends, Incumbent gaps.